If you are not fully satisfied with your purchase, you can return it for a refund, provided that the product is returned within 14 days of receipt of your order and that the product is in sellable condition with all accessories and original packing.
Please note that products purchased on the webshop only can be returned through the webshop. Products purchased at an authorized Vifa reseller have to be returned at the same authorized Vifa reseller as the purchase originally was made, unless otherwise agreed. Creating a return ticket is very easy and only takes a few minutes. Before start please have the following ready:
After submitting your return ticket you will receive an email from Vifa, with a return ticket confirmation and further details on how to proceed.
If you have product related questions or questions about the return process, please contact Vifa support at firstname.lastname@example.org.
* In case we need to contact you regarding your order.
* This is where we’ll send your return confirmation.
The product serial number is not valid. Please reffer to you webshop invoice for the correct product serial number.